TERMS AND CONDITIONS

TERMS AND CONDITIONS 

  • All products listed on the website lilacfb.com owned by Lilac flower boutique & Exports hereinafter called LFB, their descriptions, and their prices are subject to change intermittently. Purchase of a product on the website is subject to availability of stock. LFB reserves the right, at any time, to modify, adjourn, or terminate the sale of any product or services with or without notice.
  • In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from LFB’s suppliers, LFB shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and LFB cancels your order, we will refund the amount.
  • The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only imprecise. There may be a tiny variation in the pictures and the respective products

PROCESS FLOW TO PURCHASE THE PRODUCT

  • To place an order for any product from LFB, user needs to select the products from the store page & add the desired product to the cart.
  • After adding the product to the cart, customer needs to proceed to checkout to complete the ordering process.
  • At the checkout page, user needs to provide their details like name, email, mobile number & address. After providing the details, user need to select the payment method to complete the payment for the order.
  • Once the payment method is selected, user reaches to the order completion page displaying his/her Order ID & transaction ID for the payment along with the order details.
  • User is also notified about the order details & payment receipts via email, sms & notifications.

ORDERS AND ACCEPTANCE OF ORDERS

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to precisely provide the recipient’s name and shipping address. You agree that, if LFB cancels all or a part of your order, your sole and exclusive remedy is either that:
  • (a) LFB will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or 
  • (b) LFB will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, LFB accepts all major bank’s Debit/Credit Card, Digital wallets and COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, through payment gateway on the LFB website, is subject to specific terms and conditions of such third party payment gateways.

SUBSTITUTION POLICY

  • Since flower arrangements are hand-made, there may be a slight contrast from the picture shown. Occasionally, substitutions of flowers is necessary due to temporary and/or regional unavailability issues.
  • Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.
  • In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

ORDER MODIFICATION / CANCELLATION POLICY

  • Same day orders are processed right away, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 99866 50350 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
  • In other cases of order modification/cancellation, please give at least 24 hours’ notice.

ORDER / DELIVERY CONFIRMATION E-MAIL AND SMS

  • Soon after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact LFB.
  • In case you have not received an Order Confirmation e-mail and SMS, please call on +91 99866 50350 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@lilacfb.com
  • You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

SHIPPING & DELIVERY POLICY

  Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
  • (a). For same-day standard time delivery, orders must be received by LFB before 6:00 pm, Monday - Sunday, IST.
  • (b). For same-day fixed time delivery, orders must be received by LFB before 6:30 pm, Monday - Sunday, IST.
  • (c). For same-day midnight delivery, orders must be received by LFB before 7:00 pm, Monday - Sunday, IST.
Currently LFB delivers only selected areas in Bangalore, India.You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.Delivery may take longer due to:
  • (a). Bad weather
  • (b). Political disruptions
  • (c). Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.Before major occasions, we suggest that you place your order at least five days in advance.Products that are hand delivered cannot be delivered along with courier products.For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
  • (a). Wrong shipping/delivery address.
  • (b). Recipient not available.
  • (c). Premises locked.
  • (d). Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.Proof of delivery will be provided in case of any dispute in delivery.Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best by calling the recipient to schedule an appropriate delivery time.

FIX TIME DELIVERIES

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

DUPLICATE ORDERS

  • If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
  • If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

PAYMENT TERMS

  • You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees). All payments are non-refundable (except as expressly set forth in the Terms and Conditions). All the prices displayed on our website includes all the taxes to the government.

PAYMENT DETAILS

  • Order delivery is totally subjected to the payment credited in LFB’s a/c. unless payment is received by us, the order will not be processed.
  • Online: Customer can place order on website and make the payment through online payment

COMMUNICATIONS

  • You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that LFB provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
  • You agree to receive promotional, transactional and commercial communications from LFB through email or SMS.

FEEDBACK AND SUGGESTIONS

  • At LFB, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 99866 50350 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@lilacfb.com
  • Your feedback and suggestions are important to us.
  • Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 24 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 7 days from the time of delivery, after which we will not be able to register any complaints.


RETURNS AND REFUND POLICY

  • No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@Llilacfb.com or call us at +91-99866 50350 (08:00 AM to 10:30 PM, Monday-Sunday).LFB is not responsible and does not guarantee refund for cases where:
  • (a) Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
  • (b) Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept    the delivery.
  • (c) Product quality problems caused by improper handling of the product.
  • A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
  • In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
  • Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by LFB, refund takes 5-7 business days to reflect in your account.
  • Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
  • Refund is possible to the online wallet of the customer if he/she is registered with our website. So he/she can use the refunded amount for the future purchases.
  • If a user delete his/her account from LFB, the wallet amount will not be available or the user will not be able to transfer the amount to his/her bank account.

EXCHANGES

  • It will not be possible for us to accept any request for product exchanges.

DAMAGED / DEFECTIVE PRODUCTS

  • If any product received by you is damaged/defective, you can let us know the same. You can call us at +91- 99866 50350 (08:00 hours to 22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at support@lilacfb.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by LFB, it takes 7-10 business days for the refund amount to reflect in your account.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by LFB and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Through this website you are able to link to other websites which are not under the control of LFB. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, LFB takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRIVACY POLICY

When you use Lilac website, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can find controls to manage your information and protect your privacy and security at My Account.

We will collect your personal details such as telephone number, email id and address at the time of making an order.  We may use this information to send you details about your order and its delivery status, reminders to help you make a booking in the future, or to send you personalised offers or promotions from Lilac.

We assure you that under no circumstance will these be shared with anybody outside the company for any purpose other than for legal reasons, if at all applicable.

Your payment details are processed by the third party payment gateway provider, and are not accessed by or visible to Lilac. 

COOKIES

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control. 

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come. 








 

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