Frequently Asked Questions

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book, to store your recipients details, together with a log of orders previously placed.

Don't worry. We’ve got you covered. Here's what you need to do.
Step 1: Click on to go to the login page
Step 2: Click on the Forgot Password? link
Step 3: Enter your Mobile number
A new password will be sent to your registered mobile number. You can use that password to login to your Account and then reset it in the My Account section.

No worries! Please share your order number to support@lilacfb.com with a request for your login ID & password. We will provide you with your login credentials.

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Yes, if you wish to remove products from your Cart, click on 'CLEAR CART'. You will be able to see all products in your cart, Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

You can track your order for the latest information on delivery. You will see a 'Track Order' option on My Account page. Click on ‘Track Now’ button to see the current status of your order.

Following are the ways in which you can place an order with us. You can log on to www.lilacfb.com from your mobile as well. Online - Log on to www.lilacfb.com and have fun shopping! You can call us at +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order. You can mail us all the details at support@lilacfb.com and we place an order for you.

We would require the following information from you - Recipient's name Complete delivery address, along with the pin code, Contact number of the recipient Date of delivery, Time of delivery will be needed in case of products that are delivered by hand Sender's name Shipping option Billing information

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers , Cakes and Gifts . You can also choose products based on an occasion. Happy shopping!

Sure you can! Call us at +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday) or write to us at support@lilacfb.com and let us know what you want.

LFB delivers only selected areas in Bangalore, India. Moreover you can also request for the delivery area by sending the area pincode.

All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.

By paying additional delivery charge, you have the option to choose a Particular Time slot for delivery.

We understand the emotions of celebrating an occasion on its eve. That’s why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:00 to 00:00 hours on the date you choose.

There are no Shipping Charges for Standard Delivery.Other than Standard Delivery, all other delivery time slots have a small additional delivery charge.

We have a single mode of delivery - hand delivery.

We totally understand the surprise element. You can write to us at support@lilacfb.com or call us at +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday) and let us know.

As soon as your order is confirmed, you will receive an SMS to your registered mobile number along with your order number.

Order received: Your order is confirmed.
Order Processed: It will be delivered as per the date and time slot chosen by you.
Out for delivery: Your order is out for delivery.
Order delivered: Your order has been delivered.
Order Cancelled: Your order has been cancelled on your request.

We're happy to take your last minute orders and guarantee same day delivery. For same-day Standard Time Delivery, orders must be placed before 6:00 pm, Monday - Sunday, IST. For same-day Fixed Time Delivery, orders must be placed before 6:30 pm, Monday - Sunday, IST. For same-day Midnight Delivery, orders must be placed before 7:00 pm, Monday - Sunday, IST.

There are no extra charges for same day Standard Time Delivery. There is a minimal delivery charge for same day Fixed Time, Morning and Midnight delivery.

If you need to make changes or cancel your order, please call us at +91 9986650350 or email us at support@lilacfb.com
Note: Order modification/cancellation for the order you have placed, please give at least 24 hours? notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.

It takes up to 24 hours? time to process a cancellation request.

For a registered user, the refund amount shall be credited to their paytm account/ mobile wallet through which the payment was made.
And for a non registered user, can call us at +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday) to get back the amount through their same Debit card/Credit card through which the payment was made.

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@lilacfb.com or call us +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday).

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don’t worry. You can write to us at support@lilacfb.com or call us +91 9986650350 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@Llilacfb.com or call us at +91-99866 50350 (08:00 AM to 10:30 PM, Monday-Sunday).LFB is not responsible and does not guarantee refund for cases where:
(a) Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
(b) Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
(c) Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by LFB, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Refund is possible to the online wallet/paytm account of the customer if he/she is registered with our website. So he/she can use the refunded amount for the future purchases.

We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.
Just let us know how we failed to meet your expectations and we will fix it at the earliest.You can write to us at support@lilacfb.com or call us at +91-99866 50350 (08:00 AM to 10:30 PM, Monday-Sunday).

Log on to www.lilacfb.com After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the 'Shopping cart’ page. Go to 'Offers' page and check for the coupon amount which you can apply for the product you purchased. Choose the Coupon and click on 'Copy code’. Coupon code needs to be entered in apply coupon section and then click on the 'Apply'.

Sorry but no two offers can be clubbed together, which means you can either use the promo code or the newuser code.

Yes, you can use only 1 Promocode on a single order.

The offer can't be combined with any other ongoing offers of LFB. The benefits under the offer are non-negotiable.

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